Frequently Asked Questions

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on the destination country and customs processing.

Express shipping options are available at checkout for faster delivery.

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. Please note that customers are responsible for any customs fees or import taxes that may apply.

Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order by:

• Visiting our Track Order page
• Logging into your account and viewing your order history
• Contacting our customer service team

We accept returns within 30 days of delivery for most items. Products must be in their original condition with all packaging and tags intact. Custom or personalized items cannot be returned unless there's a manufacturing defect.

For more details, please visit our Shipping & Returns page.

To initiate a return:

1. Log into your account and go to your order history
2. Select the order containing the item(s) you wish to return
3. Click "Return Items" and follow the instructions
4. Print the return shipping label (if applicable)
5. Package the item(s) securely with all original packaging
6. Drop off the package at the designated shipping carrier

If you have any issues, please contact our customer service team for assistance.

Yes, we are committed to ethical sourcing practices. All our gemstones and metals come from suppliers who adhere to responsible mining practices and fair labor standards. We regularly audit our supply chain to ensure compliance with our ethical guidelines.

Learn more about our commitment to sustainability on our Sustainability page.

Proper care will extend the life of your jewelry. Here are some general tips:

• Remove jewelry before showering, swimming, or exercising
• Apply perfume, lotion, and hairspray before putting on jewelry
• Store pieces individually to prevent scratching or tangling
• Clean regularly with a soft polishing cloth
• For deeper cleaning, use mild soap and warm water, then dry thoroughly

For specific care instructions based on material type, please visit our Jewelry Care page.

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

All transactions are secure and encrypted for your protection.

Creating an account is easy:

1. Click on the profile icon in the top right corner of the page
2. Select "Sign Up" from the dropdown menu
3. Enter your email address and create a password
4. Fill in your personal information
5. Click "Create Account"

You can also create an account during the checkout process.