Privacy Policy

1. Introduction

Artisan Jewelry ("Artisan," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share information about you when you visit our website at www.artisanjewelry.com (the "Website"), use our mobile application, or otherwise interact with us.

Please read this Privacy Policy carefully to understand our practices regarding your personal information. By accessing or using our Website, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with our policies and practices, please do not use our Website.

2. Information We Collect

We collect several types of information from and about users of our Website, including:

Personal Information

Personal information is information that identifies you as an individual. We may collect the following types of personal information:

• Contact Information: Name, email address, mailing address, phone number
• Account Information: Username, password, account preferences
• Payment Information: Credit card details, billing address (note that we do not store complete credit card information on our servers)
• Order Information: Products purchased, order history, shipping details
• Profile Information: Preferences, wishlist items, product reviews
• Communication Information: Messages sent to us through contact forms, customer service interactions

Automatically Collected Information

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Usage Details: IP address, browser type, operating system, referring/exit pages, clickstream data
• Device Information: Device type, mobile network information
• Location Data: General location based on IP address
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and other tracking technologies

3. How We Use Your Information

We use the information we collect about you for various purposes, including to:

• Process and fulfill your orders, including shipping and delivery
• Create and manage your account
• Provide customer service and respond to your inquiries
• Send transactional emails (order confirmations, shipping updates)
• Send marketing communications (if you've opted in)
• Personalize your shopping experience
• Improve our Website, products, and services
• Analyze usage patterns and trends
• Protect against fraud and unauthorized transactions
• Comply with legal obligations

Legal Basis for Processing (EU/UK Users)

If you are located in the European Union or United Kingdom, we process your personal information based on one or more of the following legal grounds:

• Performance of a Contract: Processing necessary to fulfill our contractual obligations to you (e.g., processing your order)
• Legitimate Interests: Processing necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests (e.g., improving our services)
• Consent: Processing based on your specific consent (e.g., marketing communications)
• Legal Obligation: Processing necessary to comply with our legal obligations

4. Sharing Your Information

We may share your personal information with the following categories of recipients:

Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Shipping and fulfillment companies
• Customer service providers
• Marketing and analytics providers
• IT and cloud service providers

These service providers are only permitted to use your information to help us provide our services to you and are required to maintain the confidentiality of your information.

Business Partners

We may share information with business partners with whom we jointly offer products or services.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Aggregated or De-identified Data

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for various purposes, including marketing and analytics.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our Website. This helps us provide you with a good experience when you browse our Website and also allows us to improve our Website.

Types of Cookies We Use

• Essential Cookies: Necessary for the Website to function properly
• Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our Website
• Functionality Cookies: Enable the Website to remember choices you make
• Targeting Cookies: Record your visit to our Website, the pages you visit, and the links you follow

Managing Cookies

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies or delete certain cookies. However, if you disable cookies, some parts of our Website may not function properly.

Do Not Track Signals

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Our Website does not currently respond to "Do Not Track" signals.

6. Third-Party Links

Our Website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy policy of every website you visit.

7. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We maintain administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

9. Children's Privacy

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

For All Users

• Access: You can request access to your personal information.
• Correction: You can request that we correct inaccurate or incomplete information.
• Opt-out of Marketing: You can opt-out of marketing communications at any time.

For EU/UK/California Residents

You may have additional rights, including:

• Deletion: You can request deletion of your personal information.
• Restriction: You can request restriction of processing of your personal information.
• Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
• Objection: You can object to processing of your personal information.
• Withdraw Consent: You can withdraw consent where processing is based on consent.
• Non-Discrimination: We will not discriminate against you for exercising any of these rights.

How to Exercise Your Rights

To exercise your rights, please contact us using the contact information provided at the end of this Privacy Policy. We may need to verify your identity before responding to your request.

11. International Data Transfers

We are based in the United States and process information on servers located in the United States. If you are located outside the United States, please be aware that information we collect will be transferred to and processed in the United States. By using the Website or providing us with any information, you consent to the transfer, processing, and storage of your information in the United States.

For transfers from the EU/UK to the United States, we rely on appropriate safeguards such as Standard Contractual Clauses or your explicit consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided to us or by placing a prominent notice on our Website.

13. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Artisan Jewelry
123 Artisan Way
New York, NY 10001
Email: privacy@artisanjewelry.com
Phone: 1-800-555-1234

For EU/UK residents: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.